Zevrix menu stays in InDesign after product is uninstalled
This issue can happen on some systems - albeit very rarely - due to an InDesign bug. Please download and run this script
while InDesign is open - it will remove the menu.
Error -2003 during installation
This error can be related to a permissions issue. Please download and run this updater and try to install the software again.
Product activation fails and another Registration window appears
Issue: After entering your serial number in the Registration window, another blank Registration window appears.
Solution: Please check permissions of the following folder:
~/Library/Application Support/Zevrix/<your product name>
Most likely, the folder - or its enclosing folder - is set to "read only". Change permissions and try again. If the problem persists, please contact us.
Adding more licenses to existing serial number
Q: I wish to add more licenses of a specific product to my existing serial number. Is it possible?
A: Yes, absolutely - please contact us for more info.
How to disable macOS quarantine messages?
Q: The message "<Product Name> is an application downloaded from the Internet..." keeps appearing when I launch a Zevrix product. How to disable it?
A: This issue is related to a system problem such as incorrect permissions. We can offer the following solutions:
-Check the application file permissions and change them if required. In most cases it will solve the problem.
-Here's a couple of websites that show how to disable the quarantine messages system-wide and for a particular app or location.
An old installer is being downloaded instead of new version
Q: I'm trying to download a new update from the Zevrix downloads page. However, a previous update is being downloaded every time. Why does it happen?
A: Please try to clear your browser's cache and download again. Some browsers keep using an old file from their cache even if a new file has in fact been uploaded. If it doesn't help, please contact us.